BS 8473:2006 pdf download – Intruder and hold-up alarm systems – Management of false alarms – Code of practice
5 Administration
5.1 General Each alarm company should appoint a person within the company who is responsible for the performance of intruder and hold-up alarm systems (I&HAS). The appointed person should have a right of direct access to the Chief Executive/Managing Director and have sufficient experience and authority within the company to achieve the objectives of monitoring, analysing and reducing false alarms. In the case of a small company, the Chief Executive/Managing Director may personally undertake this role. NOTE 1 In this Code of Practice the appointed person is referred to as the Systems Performance Manager (SPM).
NOTE 2 Depending upon the size and regional distribution of the company, it might be necessary to appoint regional managers having corresponding responsibility for the performance of I&HASs within particular regions and reporting to the SPM. Functional responsibilities for an SPM are given in 5.2.
5.2 Functions of systems performance manager
The SPM should ensure that the following tasks are carried out effectively in the alarm company.
a) Monitoring of the standards of surveying and installation to ensure that:
1) industry standards and codes of practice are complied with;
2) system design proposals meet the requirements of the alarm company’s policies;
3) system design proposals do not result in systems which are likely to generate false alarms;
4) client documentation is provided in accordance with DD CLC/TS 50131-7 and DD 243;
5) comprehensive training for alarm company staff is maintained;
6) training for operators is provided in accordance with DD CLC/TS 50131-7.
b) Maintenance of all contracted systems at intervals in accordance with PD 6662. Training for operators should be offered at each site service interval. NOTE Systems installed in accordance with BS 4737 are maintained at intervals specified in BS 4737-4.2.
c)Monitoring of demands for and effectiveness of corrective
maintenance in accordance with PD 6682.
NOTESystewes iastaled i accorciance wenn ES4737 aremecaietaired ot istervals specified in BS4737-4.2.
dIdentification of abnormalities and trends likely to lead to false alarms.
e)Monitoring of the alarm company’s false alarm management procedure (see Clause 8).
1Collection, reporting and analysis of false alarm statistics and their causes.
2Identification of troublesome systems, equipment and practices.
3Identification of transmission path problems.fMonitoring of client complaints.
g)Monitoring liaison with police security systems offices andmaintaining familiarity with their policies.
h)Monitoring evaluation trials on new equipment, with particular
reference to false alarms.
i) Ensuring compliance with this British Standard.
jWorking with operational management to obtain a reduction in the
incidence of false alarms.
NOTEAttewtiow is dren to DD 243:2004,6.4.2 xnd
DD 243:2004,6.年.3 wheich are the prefervred meethods of wnsetting formeinieiizirag tse likelihvood of false alarmes.
5.3Checklist of points for preventing false alarms
Alarm companies should pass the information given in Annex D andAnnex E to clients to aid in the prevention of operator-related falsealarms.
6Documentation and training
6.1 For each installation, the alarm company should provide the clientrepresentative(s) with sufficient written instructions, reinforced byadequate training, to ensure correct operation can be achieved.NOTE Thve client is responsible for ensuerig thct only cowpetentoperators are permittect to wse the 1&HAS.
6.2 The service department should ensure that each service callfollowing notification of an alarm condition is recorded in an
appropriate manner, for example by using a corrective maintenanceform, identifying false alarms.
Annex F gives an example of a typical corrective maintenance reportform. The completed document should be copied to the client.
It is important that the prime cause (see 6.4) of the false alarm isestablished and recorded in the corrective maintenance report, as thereport forms a source document for the monitoring and categorizationof false alarms.The company-wide standard categorization of alarmactivations in accordance with Annex G should be used on the
corrective maintenance report form.BS 8473 pdf download.