BS ISO 29994:2021 pdf download – Education and learning services — Requirements for distance learning
8 Design of the distance learning services
8.1 The design of the distance learning services shall meet the general requirements as detailed in ISO 29993:2017, Clause 8.
8.2 The distance learning service shall, where applicable:
— support personalization and adaptive learning pathways through the curriculum;
— enable active participation by learners (e.g. via participation in collaborative learning environments, participation in synchronous conversations, adherence to study plans);
— provide the design which is created by instructional designers with competences in instructional design theories and instructional design methodologies;
— regularly provide learners, facilitators, learner-support staff and learner-support tools with actionable data regarding learner progress, including guidance for how to further support the learning (e.g. scores on summative assessments, responses to free-response items, amount of time spent in the course).
8.3 The DLSP shall ensure that instructional designers construct a learning service appropriate to the goals and needs of targeted learners:
— by specifying the learning modes, media and other interactions (e.g. video, virtual reality, text) that are appropriate to the learning activity);
— by providing accessibility for individuals with special needs who require special accommodations.
NOTE Special needs include disability and impairment but also giftedness.
9 Information about the distance learning services for enrolled learners or their sponsors
9.1 The information about the learning services for enrolled learners or their sponsors shall meet the general requirements as detailed in ISO 29993:2017, Clause 9.
9.2 In the case of technology-supported distance learning services, the information provided shall detail technical requirements, such as necessary equipment, internet access and bandwidth, and minimum computer skills. 10 Service delivery
10.1 Technology-supported distance learning
10.1.1 Technology-supported distance learning shall provide teaching and learning content to facilitators and learners and collect, store and provide data on learner activity, learning path and achievement.
10.1.2 Technology-supported distance learning shall provide easy and secure access for learners and facilitators.
10.1.3 Technology-supported distance learning shall facilitate and ensure contact with facilitators and, when appropriate, external experts, professionals or peers.
10.1.4 Technology-supported distance learning providers shall ensure their own network security, data security and integrity via technical measures that prevent information leakage, system damage and other threats.
10.1.5 Technology-supported distance learning providers shall maintain their technology to ensure reliability and stability. Technical performance and efficiency should be monitored and opportunities for performance improvement identified and acted upon. Backwards compatibility should be ensured as much as possible.
10.2 Learning materials available via distance learning
10.2.1 Learning materials shall meet the requirements specified in ISO 29993:2017, 8.4 and 10.2.2.
10.2.2 Technology-based learning materials shall:
— be interactive when appropriate, easily navigated and well organized;
— promote learner participation and engagement;
— include remediation and self-assessment opportunities;
— be selected after considering the possible health effects on learners;
— be selected after considering each individual’s special needs, e.g. disabilities, impairment or giftedness
10.2.3 The DLSP shall ensure that any copyrighted materials take into account applicable regulations.
10.3 Learner support
The DLSP shall provide:
— support according to its support policies when learners encounter issues, whether these are technical, administrative or learning-related;
— means for communication and feedback that are accessible to learners, facilitators and those providing learning support;
— necessary information and support to learners, facilitators and those providing learner support for optimal use of distance learning;
— feedback to learners individually or in groups based on relevant data;
— appropriate support in the consideration of learners’ special needs, i.e. disabilities, impairment or giftedness.
Support should be delivered within a reasonable timeframe whether it is provided by a human being or via technology.
The DLSP shall adapt the learning activities according to relevant data.
11.1.1 The facilitators shall meet the requirements specified in ISO 29993:2017, 10.1.1, 10.1.3 and Clause 11.
11.1.2 The DLSP shall ensure that facilitators:
— understand the needs and challenges faced by distance learners and are equipped to provide appropriate support;
— have technical competency as defined by the DLSP appropriate to using the technology available in the distance learning environment.BS ISO 29994 pdf download.