BS ISO 23412:2020 pdf download – Indirect, temperature-controlled refrigerated delivery services — Land transport of parcels with intermediate transfer

BS ISO 23412:2020 pdf download – Indirect, temperature-controlled refrigerated delivery services — Land transport of parcels with intermediate transfer 4.4 Refrigerated delivery service provider’s contact details and customer service The refrigerated delivery service provider shall make publicly available its contact details for thepurpose of addressing any enquiries,complaints or feedback that potential and current delivery serviceusers, and/or refrigerated parcel recipients might have. NOTE The contact details might go through to a call centre, website, or operation site, for example.Contactmight be provided through an email address,online feedback form, or phone number.EN 8477 is a code ofpractice which gives recommendations for customer service good practice. 4.5Service transport temperature of the refrigerated delivery service4.5.1 General A service transport temperature shall be identified for the refrigerated delivery service in accordancewith 4.5.2 or 4.5.3, as applicable. NOTE 1This service transport temperature excludes temperature fluctuations caused by defrost eventswithin a refrigeration unit (see 3.18.2) which are likely to temporarily exceed the refrigerated delivery servicetemperature limits. The refrigerated delivery service provider shall identify the situations where refrigerated parcels areexposed to temperatures exceeding the defined service transport temperature. Where applicable, a process to stop transporting the parcel before delivery shall be documented andimplemented. NOTE2 A refrigerated delivery service provider can choose to detail their contingency plans or workinstructions for managing such situations [see 10.2.1 f]. 4.5.2 Chilled parcels The refrigerated delivery service provider shall identify the maximum temperature limit and theminimum temperature limit of the service transport temperature of the refrigerated delivery servicefor chilled parcels. 4.5.3 Frozen parcels The refrigerated delivery service provider shall identify, as a minimum, the maximum temperaturelimit of the service transport temperature of the refrigerated delivery service for frozen parcels. Thisshall not include temperature rises during periods of defrost. NOTE While it is critical to identify the highest acceptable temperature for a frozen parcel service transporttemperature, it would not, in most cases, be necessary to identify the minimum temperature limit for the frozenparcel service transport temperature as there would be little impact on the frozen parcels from being subjectedto increasingly lower temperatures. Where it is necessary, the maximum and minimum temperature limits ofthe temperature range can be identified by the refrigerated delivery service provider and /or agreed with thedelivery service user. 4.6Accepted terms and conditions for refrigerated parcels4.6.1General The refrigerated delivery service provider shall determine their terms and conditions for carriage ofrefrigerated parcels, including, as a minimum, their: a) maximum size; b) maximum mass; c)...