BS ISO 22319:2017 pdf download – Security and resilience — Community resilience — Guidelines for planning the involvement of spontaneous volunteers 4 Preparatory measures 4.1 General This clause describes the general aspects to be resolved before involving SVs in response and recovery activities. These general aspects are to: — assign responsibility to lead, manage and coordinate SVs (see 4.2); — understand the motivations of SVs (see 4.3); — clarify issues of liability (see 4.4). An organization may implement all clauses of this document, or only some clauses. Partial implementation of this document will still improve the organization’s performance when involving SVs. 4.2 Assigning responsibility to lead, manage and coordinate SVs The agency in charge of incident response and recovery should designate an organization (identified in this document as “the organization”) to take responsibility for leading, managing and coordinating SVs. 4.3 Understanding the motivations of SVs When planning how to deal with SVs, the organization should: — understand the motivations of SVs (e.g. meeting new friends; relieving their anxiety about the incident by taking control of their life back through volunteering); — collect information on the motivation of SVs throughout their involvement (e.g. during the registration process, debriefings, via social media or during conversations); — recognize that SVs may volunteer for only part of the emergency until their motivation dwindles or personal aims have been satisfied; — collect information on those who offered to volunteer but were not accepted by the response organizations; — use this information when accepting, leading, managing and coordinating SVs. The organization should consider that SVs may want to: — help communities to recover and enhance resilience; — build community participation; — support existing activities where the demand for help exceeds official capacity; — deliver new activities that are not part of emergency plans. 4.4 Clarifying issues of liability The organization should: — clarify pre-conditions for the involvement of SVs regarding insurance and liability; — confirm the responsibility for the health and safety of SVs; — identify tasks that SVs may be asked to perform but that carry a personal liability for the SV (e.g. if SVs do not follow official instructions). 5 Planning for the involvement of SVs 5.1 General The organization should develop a plan for involving SVs. The plan should consider the effort, resource and information required, and provide guidance on how to: — define the relationship with SVs (see 5.2); — understand the...
Download Address
Download