BS 7984-3:2020 pdf download – Keyholding and response services Part 3: Provision of mobile security services — Code of practice

BS 7984-3:2020 pdf download – Keyholding and response services Part 3: Provision of mobile security services — Code of practice 5.2.6Control room staff The number of controllers on duty should be consistent with the expected workload. Controllersshould be trained in accordance with 5.5.5. 5.2.7 Escalation procedures There should be clearly defined procedures for management follow-up to incidents, and for responseand support to mobile patrol officers if incidents occur. lf the mobile patrol officer does not contact the control room on time, as specified in the assignmentinstructions, the supervisor should be notified. The frequency of check calls should be determined following health and safety and security riskassessments, and should take into account the number of mobile patrol officers on duty.Therationale for the frequency decided should be documented, and regularly reviewed.The rationalefor maintaining the status quo, or any changes in the frequency should also be documented, andregularly reviewed.Check calls should be made at least hourly. 5.3Mobile patrol officers 5.3.1General The organization should employ sufficient mobile patrol officers to fulfil its contractual obligationsand sufficient supervisory staff to manage those contracts. 5.3.2Selection Only persons of competence and integrity should be employed. A personal interview should beconducted to assess suitability. Prospective employees should also be able to demonstrate satisfactory good reading,writing andverbal communication abilities. Full pre-employment enquiries should be carried out to confirm an applicant’s identity and to verifythat they are suitably qualified for the role. Where night-time working is involved, prospective employees should be asked to confirm that thereis nothing in their circumstances which would be detrimental to their working night shifts. Night-time workers should be offered a free medical assessment. NOTE 1 Attention is drawn to the Working Time (Amendment)Regulation 2003 [2]. Where an employee’s duties involve driving,the organization should check that they hold a validdriving licence.The employer should check the employee’s driving licence and carry out a DVLAlicence check on the employee every six months. Records should be maintained and retained. NOTE2The employer may use an automated system to receive authorized notifications of licence changes via theDVLA.Attention is drawn to the relevant data protection legislation. NOTE3 Attention is drawn to the HSE publication, Driving at work:Managing work-related road saofety [3] 5.3.3Screening All persons undertaking, or having access to details of an assignment, should be selected andscreened in accordance with BS 7858. lf employees are acquired through a takeover, the organization should satisfy itself that therecommendations of this subclause have been fully met....