BS 7984-3:2020 pdf download – Keyholding and response services Part 3: Provision of mobile security services — Code of practice
5.2.6Control room staff
The number of controllers on duty should be consistent with the expected workload. Controllersshould be trained in accordance with 5.5.5.
5.2.7 Escalation procedures
There should be clearly defined procedures for management follow-up to incidents, and for responseand support to mobile patrol officers if incidents occur.
lf the mobile patrol officer does not contact the control room on time, as specified in the assignmentinstructions, the supervisor should be notified.
The frequency of check calls should be determined following health and safety and security riskassessments, and should take into account the number of mobile patrol officers on duty.Therationale for the frequency decided should be documented, and regularly reviewed.The rationalefor maintaining the status quo, or any changes in the frequency should also be documented, andregularly reviewed.Check calls should be made at least hourly.
5.3Mobile patrol officers
The organization should employ sufficient mobile patrol officers to fulfil its contractual obligationsand sufficient supervisory staff to manage those contracts.
Only persons of competence and integrity should be employed. A personal interview should beconducted to assess suitability.
Prospective employees should also be able to demonstrate satisfactory good reading,writing andverbal communication abilities.
Full pre-employment enquiries should be carried out to confirm an applicant’s identity and to verifythat they are suitably qualified for the role.
Where night-time working is involved, prospective employees should be asked to confirm that thereis nothing in their circumstances which would be detrimental to their working night shifts.
Night-time workers should be offered a free medical assessment.
NOTE 1 Attention is drawn to the Working Time (Amendment)Regulation 2003 .
Where an employee’s duties involve driving,the organization should check that they hold a validdriving licence.The employer should check the employee’s driving licence and carry out a DVLAlicence check on the employee every six months. Records should be maintained and retained.
NOTE2The employer may use an automated system to receive authorized notifications of licence changes via theDVLA.Attention is drawn to the relevant data protection legislation.
NOTE3 Attention is drawn to the HSE publication, Driving at work:Managing work-related road saofety 
All persons undertaking, or having access to details of an assignment, should be selected andscreened in accordance with BS 7858.
lf employees are acquired through a takeover, the organization should satisfy itself that therecommendations of this subclause have been fully met.
The organization should follow the recommendations given in BS 10800:2020,Annex A.
5.3.5 Terms and conditions of employment
The organization should follow the recommendations given in BS 10800:2020,Annex A.5.3.6Disciplinary and grievance code
The organization should follow the recommendations given in BS 10800:2020,Annex A.5.3.7Identification
All employees who are required to be screened in accordance with 5.3.3 should be issued with a formof identification incorporating the following information:
a) the name and contact details of the organization;
b) the name of the employee and employee number;
c)the expiry date of the form of identification; and
d)a current photograph of the employee.
Employees should be required to carry their form of identification while on duty.
Forms of identification should be formally withdrawn from employees renewing their identificationor leaving the organization, and destroyed in a secure manner.
A record of forms of identification issued should be maintained.This record should also indicate thestatus and location of withdrawn forms of identification, e.g. whether they have been destroyed orlost, or where they are held by the employee/organization.
NOTE Where a mobile patrol officer is required to display a SIA licence this does not negate the need for companyidentification.
5.4Equipment and uniforms
The organization should follow the recommendations given in BS 10800:2020,7.6.
NOTEBS 10800:2020,7.6 has four subclauses which cover uniform, vehicles, use of other equipment and recordkeeping for equipment and uniforms.